loader-logo

Frequently Asked Questions

  • Home
  • Frequently Asked Questions

Check out all of our frequently asked questions below.

If there's anything we missed, let us know by simply emailing or contacting us. 

How long does it take to create my custom order?

On average, it will generally take 3 - 6 weeks from time of initial deposit to receiving your handmade furniture. This also depends on the size of the order and the team's volume of work. Every piece of furniture is specifically designed for you and we take pride in all of our pieces.

How long does it take to create my custom order?

On average, it will generally take 3 - 6 weeks from time of initial deposit to receiving your handmade furniture. This also depends on the size of the order and the team's volume of work. Every piece of furniture is specifically designed for you and we take pride in all of our pieces.

What will a custom order cost to build?

Great question! This will always depend on the request and will factor in many various options such as:

  • Materials
  • Size
  • Complexity

From smaller pieces of furniture such as end tables, coffee tables to large dining room tables and conference tables, pricing can vary from $1,000 USD to $10,000 USD.

How do I make sure my table lasts a long time?

Our tables are built to last and with the proper care they can withstand a lifetime of everyday use. Our team recommends only using warm water and light soap to clean our tables. Using heavy cleaners or oils may have negative effects on the wood and eventually wear the table down.

Where are you located?

We are located right next to the heart, no pun intended, of Philadelphia, PA, USA.

Our address is:

1524 Cambridge Street, Philadelphia, PA, 19130. 

Feel free to reach out to us using our contact us form!

Can I book an appointment with you?

Absolutely! We love working with all of our customers, team members, family, you name it. We can especially support your visions through setting up appointments and calls to ensure every detail of the custom order will meet your expectations. Feel free to email us at info@heart-woodworks.com or call us at (267) 225-0196 to schedule something today!

Where can I see more of your furniture?

We offer a portfolio on our website as well as a larger showing of custom orders on our Instagram. 

Each piece that we make is handcrafted which means they are all completely unique in every way! Check out the portfolio and Instagram to get some inspiration. 

Where can you ship your furniture to?

We can ship anywhere in the USA and Canada. We're currently looking to expand and grow into other countries, too. Check back later for more information!

Still have questions?

Ready to get your free customized quote?
avatar

"It is as beautiful as the pictures, was easy to assemble, well packaged and great customer service."

Constanza

Media Entrepeneur